We are proud that we are:
LEARNER CENTRED: Putting the learner at the centre of everything we do
This means we:
Listen to our learners and act on their feedback
- Tailor our services and delivery to meet their needs
- Are adaptable, flexible and responsive to learner needs
- Always try to bring out the best in our learners and help them achieve their potential
- Consider the impact on our learners in our decision making and Training Centre policies
- Go the extra mile to support our learners
IMPROVING: Continuously learning and improving ourselves
This means we:
- Reflect on and evaluate how we work
- Learn from any mistakes and plan to avoid them in future
- Embrace new information, methods of working and technology
- Participate in learning activities inside and outside of the Training Centre
- Develop ourselves to be the best we can be
- Share our own learning with others
PROFESSIONALISM: Being professional and setting a great example to others
This means we:
- Aim for excellence and take pride in what we do
- Are organised, consistent and can be relied upon to do what we say we will do
- Are polite, helpful and represent the Training Centre in the best way we can
- Take responsibility for our work and our actions
- Have a positive and ‘can do’ approach to helping our learners and colleagues
EQUALITY: Promoting equality and inclusiveness
This means we:
- Treat people fairly
- Respect differences and treat people as individuals
- Are supportive and understanding of each other
- Recognise the contribution that others make
- Promote equality and diversity to learners and colleagues
TEAMWORKING: Working as part of one Training Centre team
This means we:
- Help and support our colleagues
- Inspire and motivate each other in our work
- Are reliable and do what we say we will do
- Act with honesty and integrity
- Work together to achieve common team and Training Centre goals
- Respect each other and the value of the different jobs we do
CHALLENGING: Embrace challenges
This means we:
- Are open-minded and can take risks
- Challenge existing ways of doing things
- Look at things differently and find better ways
- Anticipate and solve problems innovatively
- Are creative and come up with great new ideas
Our policies are an important part of the everyday smooth running of our centre to enable staff and learners to feel safe, fairly treated and know what to do and who to go to in various situations. This list of our policies is not exhausted:
Assessment And Internal Verification Policy and procedure
Data Protection Confidentiality policy-(GDPR)
Information, Advice & Guidance
Complaints Policy and Procedure
Assessment Malpractice Policy and procedure