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Customer Service Level 3 (QCF) |
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LVSD training course code |
LVSDT-601/3974/2 |
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Course overview This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts. Learners will understand what drives customer behaviour and what creates customer retention. Learners are also given the opportunity to explore excellence within customer service, dealing with more challenging scenarios such as complaints and stakeholder engagement. The objective of this qualification is to accredit and develop learners’ skills and knowledge so that they can operate in a wide range of customer service environments. It may also be useful to learners studying qualifications in the following sector(s): Retail Hospitality and Catering Leisure, Travel and Tourism. |
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How is the course assessed? Assessment requirements: internally assessed and externally moderated portfolio of evidence |
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Achieving this qualification To be awarded the NCFE Level 3 Diploma in Customer Service, learners must achieve a minimum of 55 credits: a total of 31 credits from Group A a minimum of 15 credits from Group B and the remaining credits can be taken from Group B or C A minimum of 40 credits must be achieved at level 3 or above. |
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GLH |
289-375 |
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Entry requirements There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification. This qualification is suitable for learners aged pre-16 and above, although it is recommended that learners should be aged at least 14. Level 1 Functional skills or equivalent |
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Do you need to be working? |
No |
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Course duration |
6-9 months |
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Start date Ongoing |
End date Varied |
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Mode of study A variety of teaching methods are used, dependent upon unit content and learner preferences. |
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Fee |
£ |
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Progression path Learners who achieve this qualification could progress to: NCFE Level 3 Diploma in Management NCFE Level 3 Diploma in Business Administration NCFE Level 4 NVQ Diploma in Customer Service NCFE Level 4 NVQ Diploma in Business Administration |
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Job roles on completion of this course All job types, as this is a fundamental part of everyone’s main skills in all professions. |
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Supported distance learning available? |
Yes |