|
Customer Service Level 2 (QCF) |
|
|
LVSD training course code |
LVSDT- 601/3973/0 |
|
Course overview During your course your Tutor/Assessor will ask you to carry out work either in the classroom, in your workplace or at home, which you’ll keep as evidence of your learning. The work you produce (evidence) will be assessed by your Tutor/Assessor to make sure you’ve covered everything in sufficient detail. Your evidence could be made up of a combination of: • written work or class notes • products or samples of practical work • case studies • simulated activities or role play • work placement diaries • learning logs • video or audio recordings • other appropriate formats suggested by your Tutor/Assessor. When all your evidence is gathered together in a file or folder, this becomes your portfolio. Your centre and Assessor may have systems that they use to plan and monitor your assessment. |
|
|
Course suitability This is a cross sector qualification aimed at current and prospective customer service workers. This qualification covers the skills and knowledge needed to be a customer service worker, covering competencies applicable to a wide range of contexts. |
|
|
How is the course assessed? Tracking your Evidence by assessment requirements: internally assessed and externally moderated portfolio of evidence |
|
|
Achieving this qualification To be awarded the NCFE Level 2 Diploma in Customer Service, learners must achieve a minimum of 45 credits: a total of 19 credits from Group A a minimum of 3 credits from Group B a minimum of 16 credits from Group C and the remaining credits can be taken from Groups B, C or D |
|
|
GLH |
247-304 |
|
Entry requirements There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification. This qualification is suitable for learners aged pre-16 and above, although it is recommended that learners should be aged at least 16. |
|
|
Do you need to be working? No |
|
|
Course duration |
6-9 months |
|
Start date Ongoing |
End date Varied |
|
Mode of study A variety of teaching methods are used, dependent upon unit content and learner preferences. |
|
|
Fee |
£ |
|
Progression path NCFE Level 3 Diploma in Customer Service NCFE Level 2 Diploma in Team Leading NCFE Level 2 and 3 Diplomas in Business Administration |
|
|
Job roles on completion of this course All job types, as this is a fundamental part of everyone’s main skills in all professions. |
|
|
Supported distance learning available? |
Yes |
